Our Commitment to Climate Action

Change is inevitable. Whether it's for the better, depends on what we all do next. Join Dell Technologies in our commitment to climate action and embracing new solutions that will transform the future of our planet. 

HCGi - We Get IT

HCGi is an employee owned company specializing in enterprise technology solutions. We offer best of breed products from the leading manufacturers to satisfy all our customers needs. Our twenty-two year consistent success is a direct result of the focus on customers achieving their project goals and not trying to deliver short term profits for HCGi.

HCGi - We Get IT

Headquarters

10440 Little Patuxent Pkwy

3rd Floor

Columbia MD 21044

800-370-5849

Smarter Solutions for a Smarter Future

Behind every teacher, doctor and farmer is an IT professional critical to solving some of our toughest challenges. See how our mission powers theirs with a range of device-to-data center solutions. 

See more about our IT services at https://hcgi.com/ and you can email us at info@hcgi.com, or better yet, give us a call at 410-202-8042.

HCGi - We Get IT.

NetApp and VMware - Two's company, three’s a cloud

We've got the key to VMware in the cloud. Cross the threshold into multicloud greatness: 

any workload on any cloud, with one unified approach, and consistent data management.

HCGi - We Get IT

Headquarters

10440 Little Patuxent Pkwy

3rd Floor

Columbia MD 21044

800-370-5849

HCGI.com

Fujitsu ActivateNow 2022

What can you expect from joining Fujitsu ActivateNow 2022

HCGi - We Get IT

Headquarters

10440 Little Patuxent Pkwy

3rd Floor

Columbia MD 21044

800-370-5849

Purpose in Action

The impact of Dell Technologies is as global as the people who work for us. Through a smaller carbon footprint, a more inclusive workforce, a larger social impact and comprehensive data protection, we are bringing positive change in everything we do.

HCGi - We Get IT

Headquarters

10440 Little Patuxent Pkwy

3rd Floor

Columbia MD 21044

800-370-5849

Tech to the Point: What’s the Right Tech For Me?

No two businesses are the same. What are the tech essentials that work for yours?
Let us know in the comments, watch this week's episode for some ideas,
 and subscribe to be notified when new videos drop.

Employment Opportunities - Customer Service Representative

Job Description

HCGi is an employee-owned company specializing in technology solutions for government and education customers. We work with our customers to review the latest technology, generating quotes to help achieve their project goals. Our customer service reps support our Account Managers who have decades of experience in the computer industry. Ninety-five percent of our customers are repeat customers. We take our commitment to excellence very seriously and pledge to our customers to consistently deliver the right products and quality services at the best value. We also believe in a work/life balance.

We are currently looking for a Customer Service Representative in our Columbia MD office.  It is a salary-based position and includes bonus opportunities.  We also offer health, dental, vision insurance and 401K match.

Job Duties:

• Support outside sales team with information and quotations provided by the manufacturer
• Answer incoming phone calls from Account Managers, customers, and distributors
• Manage new and repeat sales by providing product and technical information in a timely manner
• Work with HCGi field sales and sales management to address specific account needs
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
• Talk to vendors about products, negotiate pricing, check availability, research alternative products
• Accurately process customer transactions such as orders, quotes or returns
• Develop excellent working relationships with distributors and manufacturers

Job Requirements / Desired Skills:

• Bachelor / Associate Degree preferred but not required
• 2+ years of experience working in an IT marketing or customer service environment
• Strong written and verbal communication skills
• Multitasking with attention to detail
• Strong interpersonal skills.
• Self-motivated with superior problem solving
• Excellent time management skills
• Ability to create outstanding customer relationships
• Ability and desire to respond to and resolve customer problems and complaints
• Knowledge of / ability to learn key business software applications
• Proficient IT skills including Microsoft Excel and Outlook
• Computer Hardware Software knowledge / experience preferred

HCGi Hartford, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable law.

Salary: Starting USD 40000 Per Year

Job Type: Employee

Job Status: Full Time

Apply Method:

Please forward resume and cover letter by e-mail to (no calls or agencies please): HR@HCGI.COM

#WeGetIT

Audio Visual Technician

Job Description:

Position is responsible for assisting AV projects. Ideal candidate is well versed in Audio Visual equipment and its installation to include interactive boards, projectors and displays. Excellent customer service skills required. Ideal candidate should be familiar with Crestron control systems as well as Zoom, Teams, Rooms and Extron platforms. Knowledgeable of various mounting approaches, whether ceiling, wall, or column mounted is a plus.

Duties & Responsibilities:

• Responsible for daily project update with hours worked, mileage driven and any job specific information that may affect the project’s original completion requirements.
• Responsible for all project documentation including markup drawings for as built documentation, commissioning report, and close out documentation.
• Required to complete assignments in a timely manner.
• Ability to manage projects and provide daily field reports to the Project Manager with drawings of each project.
• Basic understanding of AV installation, construction techniques and structured cabling.
• Knowledge of low voltage cabling is required.
• Proficiency with hand/power tools, low voltage wiring, trim-out and installation of wall and ceiling mounts.
• Experience with test equipment required for commissioning.
• Ability to work under pressure within specified deadlines.
• Excellent organizational skills and the desire to work for a professional company.
• Ability to work well with others in a team environment.
• Basic knowledge and physical experience with installation including projection screens, display mounts, ceiling speakers, wired microphones and equipment racks.
• Maintaining a clean and safe working environment at all times.
• At least 2 years’ experience installing complex Audio Video Systems.
• Ability to lift 50 lbs.
• Flexibility to travel or work overtime as necessary.

Education:

Minimum High School Diploma or GED

About HCGi:

HCGi Hartford (HCGi) is an employee-owned, privately held IT integrator celebrating 24-years in business in the Mid-Atlantic region.

With headquarters in Columbia, Maryland, HCGi has deep roots in the state with many Maryland state agencies, leading school districts and universities as clients. Our Operations Center, based in Chicago, serves as our primary order fulfillment and customer service center. HCGI represents over 200 hardware and software manufacturers. We hold high-end certifications from Crestron, Dell, HP, HPE, Google, Lenovo, NetApp, and VMWare. Our dedicated account managers are empowered to do whatever it takes to satisfy our customers, as we highly value our long-term customer relationships.

HCGi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Job Type: Salary plus benefits

Salary: Starting at $40,000

Please forward resume and cover letter by e-mail to (no calls or agencies please): HR@HCGI.COM

#WeGetIT