WorkForce® Enterprise AM Series | Intuitive Operation & Peace of Mind

The Epson WorkForce Enterprise AM Series is built for intuitive operation and peace of mind, arriving with convenient, high-performance features, like a user-friendly color touchscreen, robust security settings and PrecisionCore Heat-Free technology for consistent, accurate prints.

CORPORATE HEADQUARTERS
5560 Sterrett Place, Suite 100

Columbia, MD 21044

410-202-8042 Phone

443-244-4777 Fax

Website

HCGI Certifications

Fed ID # 453526648

Delaware MWBE # DE12061864

Maryland MBE # 13-322

Maryland SBR # SB12-31727

Howard County MBE # W12-21

SEWP Approved

CORPORATE HEADQUARTERS
5560 Sterrett Place, Suite 100

Columbia, MD 21044

410-202-8042 Phone

443-244-4777 Fax

Website

Inside Sales

Founded in 1996, HCGi Hartford Inc. (HCGi), has over 25 years of proven experience in technology sales and service to Maryland and Delaware clients.

HCGi is seeking a recent graduate looking to start their sales career in the technology and IOT industry. This position is based out of our Columbia, MD office. 

Summary:

Actively collaborates with field sales organization, customer service, and marketing to generate a robust pipeline of qualified sales opportunities through strategic cold calling/prospecting tactics within inbound and outbound marketing channels.

Responsibilities:

• Generates, qualifies, and manages a consistent pipeline of sales opportunities.
• Identifies key influencers within the buying cycle to determine budget, interest, and timeline.
• Tracks leads, contacts, accounts and forecasting utilizing Salesforce CRM.
• Maintains high standards for list integrity and strategic targeting to ensure quality leads.
• Develop marketing strategies for customers in assigned territory.
• Communicates research and potential account opportunities to sales team
• Captures key existing customer data to uncover upsell/cross-sell opportunities
• Keep abreast of new products, schedule and participate in training, and coordinate with sales team. 

Qualifications:

• Recent graduate with Bachelor’s degree in marketing or business preferred.
• Knowledge of principles and methods for promoting and selling Information technology products/services.
• Outstanding communication (written, verbal, telephone) and active listening skills.
• Previous experience utilizing sales and marketing platforms (Salesforce CRM) and customer service management software preferred.
• Proficient with Microsoft Office with a strong background in Excel.
• Ambitious, goal-oriented, and self-motivated.

Benefits:

• Hybrid work environment
• Medical, Dental and HAS
• Vacation and Personal Days
• Matching 401K Plan
• Salary plus incentives

CORPORATE HEADQUARTERS
5560 Sterrett Place, Suite 100

Columbia, MD 21044

410-202-8042 Phone

443-244-4777 Fax

Website

CresTV Episode 17: New Zoom Feature, Enhanced Collaboration Tools, and More

Join host Neil Fluester as he speaks with Jeff Fox, strategic alliances marketing lead at Zoom Video Communications, about what's new at Zoom, the collaboration between Crestron and Zoom, and different Zoom platforms. 

CORPORATE HEADQUARTERS
5560 Sterrett Place, Suite 100

Columbia, MD 21044

410-202-8042 Phone

443-244-4777 Fax

Website

Customer Service Representative

Job Description

HCGi is an employee-owned company specializing in technology solutions for government and education customers. We work with our customers to review the latest technology, generating quotes to help achieve their project goals. Our customer service reps support our Account Managers who have decades of experience in the computer industry. Ninety-five percent of our customers are repeat customers. We take our commitment to excellence very seriously and pledge to our customers to consistently deliver the right products and quality services at the best value. We also believe in a work/life balance.

We are currently looking for a Customer Service Representative in our Columbia MD office.  It is a salary-based position and includes bonus opportunities.  We also offer health, dental, vision insurance and 401K match.

Job Duties:

• Support outside sales team with information and quotations provided by the manufacturer
• Answer incoming phone calls from Account Managers, customers, and distributors
• Manage new and repeat sales by providing product and technical information in a timely manner
• Work with HCGi field sales and sales management to address specific account needs
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
• Talk to vendors about products, negotiate pricing, check availability, research alternative products
• Accurately process customer transactions such as orders, quotes or returns
• Develop excellent working relationships with distributors and manufacturers

Job Requirements / Desired Skills:

• Bachelor / Associate Degree preferred but not required
• 2+ years of experience working in an IT marketing or customer service environment
• Strong written and verbal communication skills
• Multitasking with attention to detail
• Strong interpersonal skills.
• Self-motivated with superior problem solving
• Excellent time management skills
• Ability to create outstanding customer relationships
• Ability and desire to respond to and resolve customer problems and complaints
• Knowledge of / ability to learn key business software applications
• Proficient IT skills including Microsoft Excel and Outlook
• Computer Hardware Software knowledge / experience preferred

HCGi Hartford, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable law.

Salary: Starting USD 40000 Per Year

Job Type: Employee

Job Status: Full Time

Apply Method:

Please forward resume and cover letter by e-mail to (no calls or agencies please): HR@HCGI.COM

#WeGetIT

CORPORATE HEADQUARTERS
5560 Sterrett Place, Suite 100

Columbia, MD 21044

410-202-8042 Phone

443-244-4777 Fax

Website

Audio Visual Technician

Job Description:

Position is responsible for assisting AV projects. Ideal candidate is well versed in Audio Visual equipment and its installation to include interactive boards, projectors and displays. Excellent customer service skills required. Ideal candidate should be familiar with Crestron control systems as well as Zoom, Teams, Rooms and Extron platforms. Knowledgeable of various mounting approaches, whether ceiling, wall, or column mounted is a plus.

Duties & Responsibilities:

• Responsible for daily project update with hours worked, mileage driven and any job specific information that may affect the project’s original completion requirements.
• Responsible for all project documentation including markup drawings for as built documentation, commissioning report, and close out documentation.
• Required to complete assignments in a timely manner.
• Ability to manage projects and provide daily field reports to the Project Manager with drawings of each project.
• Basic understanding of AV installation, construction techniques and structured cabling.
• Knowledge of low voltage cabling is required.
• Proficiency with hand/power tools, low voltage wiring, trim-out and installation of wall and ceiling mounts.
• Experience with test equipment required for commissioning.
• Ability to work under pressure within specified deadlines.
• Excellent organizational skills and the desire to work for a professional company.
• Ability to work well with others in a team environment.
• Basic knowledge and physical experience with installation including projection screens, display mounts, ceiling speakers, wired microphones and equipment racks.
• Maintaining a clean and safe working environment at all times.
• At least 2 years’ experience installing complex Audio Video Systems.
• Ability to lift 50 lbs.
• Flexibility to travel or work overtime as necessary.

Education

Minimum High School Diploma or GED

About HCGi

HCGi Hartford (HCGi) is an employee-owned, privately held IT integrator celebrating 24-years in business in the Mid-Atlantic region.

With headquarters in Columbia, Maryland, HCGi has deep roots in the state with many Maryland state agencies, leading school districts and universities as clients. Our Operations Center, based in Chicago, serves as our primary order fulfillment and customer service center. HCGI represents over 200 hardware and software manufacturers. We hold high-end certifications from Crestron, Dell, HP, HPE, Google, Lenovo, NetApp, and VMWare. Our dedicated account managers are empowered to do whatever it takes to satisfy our customers, as we highly value our long-term customer relationships.

HCGi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Job Type: Salary plus benefits

Salary: Starting at $40,000

Please forward resume and cover letter by e-mail to (no calls or agencies please): HR@HCGI.COM

#WeGetIT

CORPORATE HEADQUARTERS
5560 Sterrett Place, Suite 100

Columbia, MD 21044

410-202-8042 Phone

443-244-4777 Fax

Website

Behind the Design – XPS 13 2-in-1

Listen in as Falza Khanani, Director of CMF Design, and Nick DiLoreto, Sr. Manager, Industrial Design, take us through the inspiration for our most versatile XPS.

CORPORATE HEADQUARTERS
5560 Sterrett Place, Suite 100

Columbia, MD 21044

410-202-8042 Phone

443-244-4777 Fax

Website

Happy Easter!

Happy Easter!

CORPORATE HEADQUARTERS
5560 Sterrett Place, Suite 100

Columbia, MD 21044

410-202-8042 Phone

443-244-4777 Fax

Website

All About Us

HCGi Hartford (HCGi) is an employee-owned, privately held IT integrator and hardware dealer celebrating 25 years in business in the Mid-Atlantic and beyond.

With headquarters in Columbia, Maryland, HCGi has deep roots in the state with many Maryland state agencies, leading school districts and universities as clients. Our National Support Center, based in the Chicago area, serves as our primary order fulfillment and customer service center.

HCGi represents over 200 hardware and software manufacturers. We are an HP Elite Partner and hold high-end certifications from Dell, HP, HPE, Google, Lenovo, NetApp and VMWare. Our dedicated account managers are empowered to do whatever it takes to satisfy our customers, as we highly value our long-term customer relationships.

Our Mission
To enjoy success by continuing to satisfy our customers.

In the Community
HCGI and its employees recognize the importance of giving back to the community. This giving back takes many forms, from international disaster relief to local community support to green initiatives.

CORPORATE HEADQUARTERS
5560 Sterrett Place, Suite 100

Columbia, MD 21044

410-202-8042 Phone

443-244-4777 Fax

Website

CresTV Episode 19: Microsoft Teams and AirMedia

Join host Neil Fluester as he speaks with Lauren Simmen, director of product marketing at Crestron, about the release of the new AirMedia Connect Adaptor/Microsoft Teams software combined solution.

CORPORATE HEADQUARTERS
5560 Sterrett Place, Suite 100

Columbia, MD 21044

410-202-8042 Phone

443-244-4777 Fax

Website