Happy Halloween

Have a safe and fun Halloween!

CORPORATE HEADQUARTERS
5560 Sterrett Place, Suite 100

Columbia, MD 21044

410-202-8042 Phone

443-244-4777 Fax

Website

Keys to a Successful Technology Deployment

Looking to equip your people with new technology but not sure where to start? Our team of experts can come to you to audit your existing setup and find the right combination of hardware, software and services to help you get to where you want to be.

CORPORATE HEADQUARTERS
5560 Sterrett Place, Suite 100

Columbia, MD 21044

410-202-8042 Phone

443-244-4777 Fax

Website

HCGI's Partnership with Microsoft

Microsoft's Message: We stand together with you as a TEAM to make sure that

you are successful.

Microsoft's Mission: "Our mission is to empower every person (student/faculty

member) and every organization (school) on the planet to achieve more."

MAGIS = Latin word that means "more" or "better"

See More

CORPORATE HEADQUARTERS
5560 Sterrett Place, Suite 100

Columbia, MD 21044

410-202-8042 Phone

443-244-4777 Fax

Website

Employment : Inside Sales

Founded in 1996, HCGi Hartford Inc. (HCGi), has over 25 years of proven experience in technology sales and service to Maryland and Delaware clients.

HCGi is seeking a recent graduate looking to start their sales career in the technology and IOT industry. This position is based out of our Columbia, MD office. 

Summary:

Actively collaborates with field sales organization, customer service, and marketing to generate a robust pipeline of qualified sales opportunities through strategic cold calling/prospecting tactics within inbound and outbound marketing channels.

Responsibilities:

• Generates, qualifies, and manages a consistent pipeline of sales opportunities.
• Identifies key influencers within the buying cycle to determine budget, interest, and timeline.
• Tracks leads, contacts, accounts and forecasting utilizing Salesforce CRM.
• Maintains high standards for list integrity and strategic targeting to ensure quality leads.
• Develop marketing strategies for customers in assigned territory.
• Communicates research and potential account opportunities to sales team
• Captures key existing customer data to uncover upsell/cross-sell opportunities
• Keep abreast of new products, schedule and participate in training, and coordinate with sales team. 

Qualifications:

• Recent graduate with Bachelor’s degree in marketing or business preferred.
• Knowledge of principles and methods for promoting and selling Information technology products/services.
• Outstanding communication (written, verbal, telephone) and active listening skills.
• Previous experience utilizing sales and marketing platforms (Salesforce CRM) and customer service management software preferred.
• Proficient with Microsoft Office with a strong background in Excel.
• Ambitious, goal-oriented, and self-motivated.

Benefits:

• Hybrid work environment
• Medical, Dental and HAS
• Vacation and Personal Days
• Matching 401K Plan
• Salary plus incentives

CORPORATE HEADQUARTERS
5560 Sterrett Place, Suite 100

Columbia, MD 21044

410-202-8042 Phone

443-244-4777 Fax

Website

CresTV Episode 43: Leadership & Culture in the Hybrid Workplace

Join host Neil Fluester as he speaks with Rebecca Cullum, professional leadership and culture consultant, about what it takes for leaders in the hybrid workplace to cultivate effective teams and nurture company culture.

CORPORATE HEADQUARTERS
5560 Sterrett Place, Suite 100

Columbia, MD 21044

410-202-8042 Phone

443-244-4777 Fax

Website

Employment : Customer Service Representative

Job Description

HCGi is an employee-owned company specializing in technology solutions for government and education customers. We work with our customers to review the latest technology, generating quotes to help achieve their project goals. Our customer service reps support our Account Managers who have decades of experience in the computer industry. Ninety-five percent of our customers are repeat customers. We take our commitment to excellence very seriously and pledge to our customers to consistently deliver the right products and quality services at the best value. We also believe in a work/life balance.

We are currently looking for a Customer Service Representative in our Columbia MD office.  It is a salary-based position and includes bonus opportunities.  We also offer health, dental, vision insurance and 401K match.

Job Duties:

• Support outside sales team with information and quotations provided by the manufacturer
• Answer incoming phone calls from Account Managers, customers, and distributors
• Manage new and repeat sales by providing product and technical information in a timely manner
• Work with HCGi field sales and sales management to address specific account needs
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
• Talk to vendors about products, negotiate pricing, check availability, research alternative products
• Accurately process customer transactions such as orders, quotes or returns
• Develop excellent working relationships with distributors and manufacturers

Job Requirements / Desired Skills:

• Bachelor / Associate Degree preferred but not required
• 2+ years of experience working in an IT marketing or customer service environment
• Strong written and verbal communication skills
• Multitasking with attention to detail
• Strong interpersonal skills.
• Self-motivated with superior problem solving
• Excellent time management skills
• Ability to create outstanding customer relationships
• Ability and desire to respond to and resolve customer problems and complaints
• Knowledge of / ability to learn key business software applications
• Proficient IT skills including Microsoft Excel and Outlook
• Computer Hardware Software knowledge / experience preferred

HCGi Hartford, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable law.

Salary: Starting USD 40000 Per Year

Job Type: Employee

Job Status: Full Time

Apply Method:

Please forward resume and cover letter by e-mail to (no calls or agencies please): HR@HCGI.COM

#WeGetIT

CORPORATE HEADQUARTERS
5560 Sterrett Place, Suite 100

Columbia, MD 21044

410-202-8042 Phone

443-244-4777 Fax

Website

Join Our Team!

Technology Leader in Education, Government & Healthcare

Customer Service Representative

Inside Sales

CORPORATE HEADQUARTERS
5560 Sterrett Place, Suite 100

Columbia, MD 21044

410-202-8042 Phone

443-244-4777 Fax

Website

ThinkCentre M90a Pro Gen 4 – The Best Solution Comes All-in-One

Lenovo ThinkCentre AIO M90a Pro Gen4 – the best solutions come All-in-One With great power comes great productivity. Introducing the ThinkCentre M90a Pro Gen4, the most premium all-in-one desktop PC from Lenovo. Intuitively built for hybrid working, it has been designed with collaboration in mind. The M90a Pro Gen4 offers powerful performance, a 27” display for exceptional visualization, built in security and sets new standards in multi-device connectivity across laptops, ThinkPhone, secondary displays, external storage and more. All of this functionality is packaged in a compact, stylish all-in-one form factor that gives enterprise users and digital content creators the smart working experience they’re looking for. A category leader, the M90a Pro Gen4 sits at the top of the versatile ThinkCentre AIO family that offers solutions from hospital wards to creative studios, reception desks and classrooms.

CORPORATE HEADQUARTERS
5560 Sterrett Place, Suite 100

Columbia, MD 21044

410-202-8042 Phone

443-244-4777 Fax

Website

Public Safety Solutions

Technology has become an integral part of public safety services. Whether your agency is researching and installing new technology, or refreshing existing assets, HCGi is here to help. We implement some of the most advanced public safety solutions for clients throughout the Mid-Atlantic. Our professionalism and attention to detail make HCGi the premier choice for all of your public safety needs.

We bring best-in-breed solutions to the table for you, assist in the technical evaluation process, and then help you make the most informed decision possible based upon the unique needs and requirements of your environment. We pride ourselves on being an agnostic solution provider, and we offer each client a clear picture of the competitive landscape as they engage in picking a technology. HCGi acts as your trusted advisor throughout the process.

Once you've settled on a solution, our experienced project managers will properly plan, staff, and execute your project on your timeline.

Contact our team of professionals today to schedule a review of your next public safety project.

At HCGi, We get IT.

CORPORATE HEADQUARTERS
5560 Sterrett Place, Suite 100

Columbia, MD 21044

410-202-8042 Phone

443-244-4777 Fax

Website

Presentation Systems

From Huddle Rooms, Classrooms, Conference Rooms and Auditoriums, HCGI has the complete Solution for you. We will visit your company for an on-site survey and follow up with an itemized proposal and drawing.  We have provided this service to institutions such as Johns Hopkins University, University of Maryland College Park, the State of Maryland, Delaware State University, Loyola Blakefield, just to name a few.

Projectors and Displays

Our Projector Premier Partner is Epson that offers the finest, most affordable projectors. Through Epson’s Brighter Futures program you get the opportunity to make the most of your technology budget. Epson products deliver low cost of ownership, high performance, and reliability, plus the features and functions that you need most to support teaching and learning in the classroom, the computer lab, the auditorium and anywhere students and educators engage in instruction.

The Epson Brighter Futures program is available for all K-12 and Higher Education institutions and educators through HCGi. There are no purchasing requirements or minimums. the only requirement is to work with HCGI’s Authorized Brighter Futures representative.  For Displays, we provide the leading manufacturers such as Samsung, Sharp, Vizio, and LG. 

For Interactive Collaboration needs, HCGi offers The Infocus Mondopad, Sharp Interactive displays, Epson Brightlink, and the Cisco Spark series. We can install many ranges of size, price, connectivity, and wireless capabilities.

We also offer Control Systems such as Extron, Crestron, and Kramer. HCGi will customize your proposal to include the best control system for your needs and budget.  All systems can be tailored to work with your existing Video Teleconferencing Solution or we can recommend a replacement.

HCGI’s experienced team of experts have implemented both small and large-scale network video solutions for clients in the K-12, Higher Education, Financial, Healthcare, and Commercial business industries.

CORPORATE HEADQUARTERS
5560 Sterrett Place, Suite 100

Columbia, MD 21044

410-202-8042 Phone

443-244-4777 Fax

Website