5560 Sterrett Place, Suite 100
Sunday, February 26, 2023
Chromebook Vero 712 - Sustainable Learning | Acer
5560 Sterrett Place, Suite 100
Thursday, February 23, 2023
Solutions Summit Tech Expo
Thursday March 30, 2023
9:00am – 3:00pm
Merriweather Marriott Lakehouse Hotel
10209 Wincopin Circle, Columbia, MD 21044
Breakout Sessions 10:00am -12:30pm
General Session 12:30pm – Guest Speaker
Buffet Lunch / Free Parking / Giveaways
JOIN US FOR OUR ANNUAL TECH SUMMIT
Our vendor showcase will highlight
the very latest solutions for your organization.
Breakout sessions will focus on the key trends in
data safety, storage, and presentation systems.
5560 Sterrett Place, Suite 100
Monday, February 20, 2023
Our Upcoming Keynote Speaker : Patrick O'Malley
5560 Sterrett Place, Suite 100
Friday, February 17, 2023
Lenovo Late Night I.T. Season 2 | Automation: So, you got a bot…
5560 Sterrett Place, Suite 100
Tuesday, February 14, 2023
Tech Summit at the Merriweather Marriott Lakehouse Hotel : March 30th
5560 Sterrett Place, Suite 100
Saturday, February 11, 2023
We'd Love to Hear From You!
Wednesday, February 8, 2023
AirMedia® Wireless Presentation and Conferencing
Sunday, February 5, 2023
Inside Sales
- Generates, qualifies, and manages a consistent pipeline of sales opportunities.
- Identifies key influencers within the buying cycle to determine budget, interest, and timeline.
- Tracks leads, contacts, accounts and forecasting utilizing Salesforce CRM.
- Maintains high standards for list integrity and strategic targeting to ensure quality leads.
- Develop marketing strategies for customers in assigned territory.
- Communicates research and potential account opportunities to sales team
- Captures key existing customer data to uncover upsell/cross-sell opportunities
- Keep abreast of new products, schedule and participate in training, and coordinate with sales team.
- Recent graduate with Bachelor’s degree in marketing or business preferred.
- Knowledge of principles and methods for promoting and selling Information technology products/services.
- Outstanding communication (written, verbal, telephone) and active listening skills.
- Previous experience utilizing sales and marketing platforms (Salesforce CRM) and customer service management software preferred.
- Proficient with Microsoft Office with a strong background in Excel.
- Ambitious, goal-oriented, and self-motivated.
- Hybrid work environment
- Medical, Dental and HAS
- Vacation and Personal Days
- Matching 401K Plan
- Salary plus incentives
Thursday, February 2, 2023
Customer Service Representative
Job Description
HCGi is an employee-owned company specializing in technology solutions for government and education customers. We work with our customers to review the latest technology, generating quotes to help achieve their project goals. Our customer service reps support our Account Managers who have decades of experience in the computer industry. Ninety-five percent of our customers are repeat customers. We take our commitment to excellence very seriously and pledge to our customers to consistently deliver the right products and quality services at the best value. We also believe in a work/life balance.
We are currently looking for a Customer Service Representative in our Columbia MD office. It is a salary-based position and includes bonus opportunities. We also offer health, dental, vision insurance and 401K match.
Job Duties
Support outside sales team with information and quotations provided by the manufacturer
Answer incoming phone calls from Account Managers, customers, and distributors
Manage new and repeat sales by providing product and technical information in a timely manner
Work with HCGi field sales and sales management to address specific account needs
Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
Talk to vendors about products, negotiate pricing, check availability, research alternative products
Accurately process customer transactions such as orders, quotes or returns
Develop excellent working relationships with distributors and manufacturers
Job Requirements / Desired Skills
- Bachelor / Associate Degree preferred but not required
- 2+ years of experience working in an IT marketing or customer service environment
- Strong written and verbal communication skills
- Multitasking with attention to detail
- Strong interpersonal skills.
- Self-motivated with superior problem solving
- Excellent time management skills
- Ability to create outstanding customer relationships
- Ability and desire to respond to and resolve customer problems and complaints
- Knowledge of / ability to learn key business software applications
- Proficient IT skills including Microsoft Excel and Outlook
- Computer Hardware Software knowledge / experience preferred
Salary: Starting USD 40000 Per Year
Job Type: Employee
Job Status: Full Time
Apply Method: Please forward resume and cover letter by e-mail to (no calls or agencies please): HR@HCGI.COM
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